Case Study: Increasing Client Load

Client Background

Robert Watts is a licensed therapist who approached us for help modernizing his branding and online presence. His goals were to increase client intake, improve administrative efficiency, and reduce scheduling conflicts.

Challenges

Before working with us, Robert Watts Counseling faced several challenges, including:

• A manual intake process that consumed excessive time.

• Frequent scheduling conflicts, leading to double bookings.

• Difficulty managing cancellations and keeping track of client appointments.

• A lack of a consistent, professional online presence to attract new clients.

Solutions

We implemented a comprehensive branding and website solution, focusing on:

• A user-friendly, aesthetically pleasing website that enhances the client experience.

• The integration of online intake forms and scheduling tools to reduce administrative work.

• A consistent and polished online presence to increase visibility and attract new clients.

Results

The results of our collaboration were immediate and impactful:

• 30% Increase in Client Intake: [Client Name] experienced a 30% increase in referrals and new client intakes after launching the website. Clients frequently commented on the website’s ease of use and design, which encouraged bookings and client retention.

• Time Savings of 2 Hours per Week: By transferring the intake process online and implementing a new scheduling system (Calendly), [Client Name] saved at least two hours per week in administrative tasks, allowing more focus on client care.

• Elimination of Double Bookings: The implementation of the online scheduling platform not only streamlined the appointment-setting process but also eliminated double bookings. The addition of text reminders helped clients cancel or reschedule within policy, reducing last-minute cancellations.

• 10-15% Revenue Growth: [Client Name] reported a revenue increase of 10-15%, directly attributed to the new branding and website’s ability to attract and retain more clients.

Client Feedback

“I rate the services provided by Eric as a 5. His branding and website efforts have had a direct, positive impact on my practice. I’ve seen increased client intake, reduced administrative hours, and no more double bookings, which has improved my business efficiency and revenue.”